PRIVACY & COOKIE POLICY
We take the interest of the data protection very seriously and would like to make sure that your privacy is protected during the use of our web page and our there offered services. Therefore, we have provided a data privacy policy in which we would like to explain to you how we handle with your data.
1. DATA COLLECTION WITHOUT PERSONAL REFERENCE
In order to improve the services on our website, we may collect and store specific access data without personal references. Once you request a file from a website, the following access data will be collected and stored by default.
This data record comprises:
- the web page, which the file was requested from,
- the name of the file,
- date and time of requirement,
- the retention period,
- the transferred data amount,
- the access status (file transfer, file not found, etc.),
- IP address of the questioning computer,
- type and update of used web browser,
- the used operating system and screen resolution.
These data will be used solely for statistical purposes and evaluated for technical administration of the site: transmission to third parties does not occur. These anonymous data are stored separately and will not be related to your personal data at any time, ensuring that no one will be able to determine your identity.
2. COLLECTION AND STORAGE OF PERSONAL DATA
Personal data will only be collected if you provide this voluntarily. The following personal data will be collected during ordering or opening of an account: title, name, address, e-mail address and telephone number. Additionally, payment information such as bank details or credit card number will also be collected during the ordering process.
When subscribing to our newsletter, the following personal data will be collected: your e-mail address.
The provided personal data (title, name, address, e-mail address, telephone number, bank details, credit card number) will be stored according to the legal requirements of the Data Protection Act 1998. Your data is treated confidentially.
3. USE OF PERSONAL DATA
Your personal data are without your express consent exclusively used for contract processing. For the delivery of the products, however, the transmission of your address data to our carrier is necessary. These third parties are obligated to keep the data in confidence and to use them exclusively for the purpose of the delivery. During proceeding payments, we transmit your payment data to the authorised credit institution. Any further disclosure of personal data to third parties does not take place. However and only in individual cases, we are authorised to transmit personal data to the corresponding authorities as far as this information is required solely for the purpose of meeting statutory requirements (i.e. law enforcement).
Your data will not be passed without your consent to other third parties for the purposes of advertising or of market or opinion research.
4. NEWSLETTER
By ordering our newsletter you are indicating to us your consent to use your e-mail address for our own advertising purposes. You may at any time revoke your consent to the future storage of your e-mail address and it?s use for sending the newsletter, either by sending us an e-mail to service@heatoncateringequipment.co.uk or by unsubscribing to the newsletter.
Permission to send the newsletter: "Sign Up To Our Newsletter? (you can cancel your subscription at any time.)
4. CATALOGUE
By ordering our ?electronic? or ?hard copy? ?Catalogue? you are indicating to us your consent to use your e-mail address and/or your (title, name, address, telephone number) for our own advertising purposes. You may at any time revoke your consent to the future storage of your e-mail address and/or your (title, name, address, telephone number) and it?s use for sending the Catalogue, by sending us an e-mail to service@heatoncateringequipment.co.uk
Permission to send the Catalogue: "Request Our Catalogue? (you can cancel your subscription at any time.)
5. COOKIES
Cookies shall be used in this web shop to facilitate the use of the webpage. Cookies are small tags, which are stored on the hard disk of your computer. Cookies allow the recognition of the used computer when accessing the same site again. This means, for example, that you do not need to fill in the order form anew. Most of the cookies used by us are so-called ?Session-Cookies?, which are automatically deleted by your hard disk at the end of your visit. Other cookies remain in your computer so that they allow us to identify you as you visit us again (so-called permanent cookies). In the browser, settings can usually be determined at any time whether cookies should be stored by clicking ?unable all cookies?. We inform you that as far as the cookies are not allowed, our website may not be used in its entirety.
6. DISCLOSURE, RECTIFICATION, BLOCKING AND CANCELLATION
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of ?10 to cover costs incurred by us in providing you with the information.
You can at any time ask for information about the data stored by us. You may have the right to demand rectification, blocking or cancelation of your stored data. Unless in the case that a deletion conflicts with legal or contractual retention obligation, we will block the data. We will supply you on demand with the complete stored data about you and your enterprise as well as give you information at any time, rectify your data, block or delete as well as answer your questions about collection, storage and use of your data. For this purpose, you may contact following data processing controller:
Mr Stephen Hoey, Innerglass Limited T/a Heatons. 3 Burdon Drive, Peterlee, County Durham, SR8 2JH .
Email: service@heatoncateringequipment.co.uk
Phone: +44 (0) 191 515 5012
7. CREDIT CHECK
Provided that we step into an advance performance, as for example in the case of a purchase on account, and for the protection of our legitimate interests, we may request a credit check on the basis of mathematical and statistical methods from:
- Experian, The Sir John Peace Building, Experian Way, NG2 Business Park. Nottingham, NG80 1ZZ
- EQUIFAX, Capital House 25, Chapel Street, London, NW1 5DS
- Callcredit Information Group Limited, One Park Lane, Leeds, West Yorkshire, LS3 1EP
- Pay4Later, 33, St. Mary Axe, London, EC3A 8AG
For this purpose we send your name and address to the above mentioned credit agencies and use the information obtained concerning statistical probability of default for a considered decision regarding the payment option to be granted.
The credit report may contain probability values (score values), which are calculated based on a scientifically recognized mathematical and statistical method that includes on the calculation address data, among others. Your concerns will be considered in accordance with the statutory provisions. You may object at any time to this examination with effect for the future. This may have the consequence that we will not be able to offer certain payment options any longer.
8. DATA SECURITY
Since the security of your data is important, your personal data will be transmitted with a secure SSL connection. If personal data is collected, the data transfer will be transferred encrypted using the SSL process. Your personal data will be encrypted through a 256-bit SSL over the Internet. The SSL encryption protects your data against unauthorized access. SSL (Secure Socket Layer) is a cryptographic protocol that provides communication security over the Internet.
We also protect our website and other systems through technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. Despite regular checks, a complete protection against all threats is not possible.
9. WEB ANALYTICS SERVICES & RETARGETING
9.1 GOOGLE ANALYTICS
This website uses Google Analytics, a web analytics service offered by the company Google Inc (Google). Google Analytics uses so-called cookies, small tags, which are stored on the hard disk of your computer and allow the analytics of the use of the website.
The information originated by the cookies through the usage of this website would be transmitted and stored in a Google data collection server in the USA. In case of activation of the IP anonymization on this website, the IP address will be abbreviated by Google within Member States of the European Union or other parties of the Agreement on the European Economic Area. Only in exceptional cases would the full IP address be sent to a Google data collection server in the USA and abbreviated there. We inform you herewith that this site uses Google Analytics using the anonymization procedure and therefore the IP addresses are processed only abbreviated so that any personal identification is excluded.
On behalf of the operator of this website, Google will only use this information to evaluate your use of the website, to compile reports about website activity and to provide the use of other connected services to the website operator. The IP address sent by your browser within the scope of Google Analytics will not be associated to other Google data. You may determine whether cookies should be stored by activating the corresponding browser settings. However, we inform you that as far as the cookies are not allowed, our website may not be used in its entirety.
You may also prevent the coverage of the generated data and the use of the website related data (including your IP address) by Google as well as the processing of these data by Google. If you wish to opt out you should click following link to download and install the add-on: http://tools.google.com/dlpage/gaoptout
You may find further information concerning terms of use and data protection under http://www.google.com/intl/en/policies/terms/ or under http://www.google.com/intl/en/policies/. We inform you that Google Analytics has adjusted on this website the code ?gat._anonymizeIp();? in order to assure an anonymous collection of IP-Addresses (so-called IP-Masking).
9.2. RETARGETING
Similar as in Google Analytics, this webpage collects data through following services:
? Visualsoft Limited, Visualsoft House, Prince?s Wharf, Stockton-on-Tees, TS17 6QY. United Kingdom.
From the data collected and stored through these web analysis services user profiles are created using pseudonyms. These web analytics services analyse the browsing behaviour based on an algorithm and can make targeted product recommendations as personalised banners on the websites (so-called publishers). These data will never be used to identify visitors of this website. Data collection and storage for the purpose of web analytics through these services can be cancelled at any time with effect for the future by contacting the above. We inform you that as far as these web analytics services are not allowed, our website may not be used in its entirety.
10. SOCIAL PLUGINS: FACEBOOK/GOOGLE+/TWITTER
Social plugins (programs) of the external providers Facebook, Google+ and Twitter are integrated on our internet domain.
10.1. FACEBOOK
We use the ?Like button?, the ?Share button? as well as the ?social plugins? of Facebook. These plugins are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You may recognise them through the corresponding Facebook logo. Further information related to Facebook social plugins under: http://developers.facebook.com/plugins.
When a visitor enters a site of our Internet domain that contains such plugin, a connection between the browser of the visitor and Facebook server will be created. Facebook receives and stores data (such as IP address and cookie ID) in order to facilitate Facebook to recognise which site from our Internet presence has been visited. This happens regardless of whether the visitor activates a Facebook plugin or not. In case that a visitor activates a Facebook plugin, the corresponding information will be sent to Facebook in the USA and stored there. In case that the visitor is logged into their personal Facebook account at the same time, the forwarded data may be assigned to the specific account. Facebook uses cookies for this purpose ? for both registered and unregistered users.
Nature, scope, collection purpose, use and further processing and use of data by Facebook as well as rights and possibilities to protect the privacy of the user may be viewed and edited within the Facebook data use policy (https://www.facebook.com/about/privacy). Further, the exact data processing or storage periods and purposes are unclear.
10.2. GOOGLE+
We use the +1 button of Google+. This plugin is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You may recognise it through the corresponding Google logo. Further information related to Google social plugins under: http://www.google.com/support/plus/?hl=en.
When a visitor enters a site of our Internet domain that contains such plugin, a connection between the browser of the visitor and Google server will be created. Google receives and stores data (such as IP address) in order to facilitate Google to recognise which site from our Internet presence has been visited. This happens regardless of whether the visitor activates the Google + button or not. While viewing a +1 button Google logs the browser history of usually about two weeks with the purposes of system maintenance and troubleshooting. These data are not structures according to individual profiles, usernames or URLs. In case that a visitor activates the +1 button, the corresponding information will be sent to Google in the USA and stored there. Google collects information about any Google profile, the recommended URL, IP address and other browser related information. If +1 is undone, this information will be deleted. In case that something is given a +1, this +1 will be shown over the web sharing the recommended content as part of the Google services such as search results. +1?s are public. The +1 tab on the corresponding Google+ profile will be only visible to the concrete user, unless the user expressly shares it.
Nature, scope, collection purpose, use and further processing and use of data by Google as well as rights and possibilities to protect the privacy of the user may be viewed and edited within the Google data use policy (http://www.google.com/intl/en/+/policy/+1button.html and http://www.google.com/support/plus/bin/static.py?page=guide.cs&guide=1207011&answer=1319578 ).
10.3. TWITTER
We use the Twitter button of Twitter. This plugin is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. You may recognise it through the corresponding Twitter logo. Further information related to Twitter social plugins under: http://twitter.com/about/resources.
When a visitor enters a site of our Internet domain that contains such plugin, a connection between the browser of the visitor and Twitter server will be created. Twitter receives and stores data (such as IP address) in order to facilitate Twitter to recognise which site from our Internet presence has been visited. This happens regardless of whether the visitor activates a Twitter plugin or not. In case that a visitor activates a Twitter plugin, the corresponding information will be sent to Twitter in the USA and stored there. In case that the visitor is logged in his personal Twitter account at the same time, the forwarded data may be assigned to the specific account.
Nature, scope, collection purpose, use and further processing and use of data by Twitter as well as rights and possibilities to protect the privacy of the user may be viewed and edited within the Twitter privacy policy (http://twitter.com/privacy).
Rev April 2021.
