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FAQ's & Useful Information

How can I pay?

You will find an overview of the various payment options on our site.  All payment types available for your particular purchase will be displayed as part of the order process.


When will my order be dispatched?

Your parcel will usually be dispatched on the same day for stock items, provided your order and payment was received before 11am.  Our logistics department is closed on weekends.  Any order received over a weekend will be processed on the following Monday.


What should I do if I have an item missing from my order? 

Please ensure you check all packaging including bubble wrap as loose items are packaged separately. Once you have checked your packaging and if items are still missing please contact our sales department on +44 (0) 191 2656709 or at service@heatoncateringequipment.co.uk  All missing items must be reported within 48 hours upon delivery receipt of the goods. 


What if I ordered the incorrect item by mistake? 

You will receive an order confirmation when you place your order and you will also be able to check your order by logging into your account. If you have ordered an item incorrectly please contact the sales department as soon as possible. It is essential you contact the sales department so they can amend the order and to reduce the risk of any additional costs that may occur. If your order has already been dispatched please see our returns policy, for further information T&C