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Customer Information

The following information does not constitute any contractual stipulations. Our "Standard Terms & Condition Of Sale" are available for review via the following link:  T&C


Business Update

Dear Customer,


During these challenging times our thoughts are with our hardworking staff, our customers and suppliers and we want to endeavour to look after all.


Whilst we have taken the decision to reduce our staffing levels and send as many of our staff as possible back to their homes and loved ones, we intend to try to keep our operations going with the help of a small number of key personnel who are pleased to give their services.


You may still place orders on the website, these will be held by the website but any orders placed will be processed, picked, packed and dispatched, as soon as we are able too.


Obviously we will abide by the recommendations and decisions of the government and medical professionals but hopefully, we will continue to give you the service you require and respond to your orders and enquiries through these tough times.


Please try to give us as much notification as possible of any requirements you may have. We wish you all the best through this pandemic and hope you and all your families stay safe.


As the situation changes we will update this message.


For all order enquiries please contact sales@heatoncateringequipment.co.uk



  • You can search and browse our site in a number of ways to find what you're looking for.  You can shop by a particular Store 'Department', by 'Department Category', by 'Brand', or by using the 'Key Word' search bar at the top of our homepage.
  • If there is something you can't find, contact us and we'll help you find it!
  • To quickly and easily return to our "Homepage", simply "Click" on our "Logo" at the top of the page!
  • You will also find all the information you need and more at the bottom of our "Homepage", simply "Click" on the links provided.

Click the button “Add to basket”, once you have found a product in our online shop that you would like to buy. The item is then added to your shopping basket and the content of your shopping basket is displayed in list format. Certain age restricted products will require you to confirm you are of the required legal age to purchase the product.  To view your 'Shopping Basket' Click the "View Basket" button or to proceed straight to the "Checkout", click on the "Checkout" button.  You can at any time view your "Shopping Basket" by clicking onto the shopping basket  "icon" at the top of the "Homepage".

This shopping basket overview allows you to specify a quantity for each of the items in the field “Quantity”.

You can alternatively enter a number for “Quantity” on the page containing the detailed description of the relevant product right next to the button “Add to basket” before adding it to the shopping basket.

All products added to your shopping basket will be displayed at the top right edge of your screen. You can review the shopping basket overview as described above at any time by clicking any of the items listed. You can remove items from your shopping basket or change product quantities at any time.

Select a line item in your shopping basket overview and then click the ‘remove’ icon to remove it from the basket, or alternatively enter a “0” for the relevant product quantity.  Click on the ‘refresh’ icon to update your shopping basket.

Clicking the button “Go to checkout” will initiate the order process for all items currently in your shopping basket.  You can also select the "PayPal" option by clicking on the "PayPal" button.

Once you have clicked the button “Go to checkout” a new page will open, where you can either activate the customer information you have entered during a previous visit i.e. login as an existing customer, or register as a new customer.  A customer registration is mandatory, in order to proceed through the order process.

When registering as a new customer, enter your address information, communication data and an email address.  You can use this email address, together with your issued password to log in during your next visit, and will not have to provide your personal information again. Click the button “Continue” to continue your order process.

In the case of “Business Buyer’s" customers wishing to apply and register for a ‘Trade Terms Account’, we will contact you once you have entered your registration details and selected the option “Business Buyer”.  Click the button “Continue” to continue your order process.  Alternatively, a “Business Buyer” may apply for a “Trade Terms Account” prior to placing an order.  To register, simply complete your relevant details in the “Trade Account Application” section of our site, located on the ‘Home Page’.   

Previously registered customers should enter their email address and password in the relevant fields provided, followed by a click on the button “Login”.

You will then be redirected to the “Delivery” option page.  Here you may select your preferred delivery option.  Make your selection and click on the relevant delivery option.

On the “Delivery” option, you may also change your preferred “Delivery Address” and/or the “Billing Address” information, by clicking on the relevant “Change” button.

Once you have selected your delivery option, you will be given a summary of your order below on this page.  You will also be able to change your order information at this point, by clicking on the “Change” button.  Click on the “Continue” button to continue your order process.

Please check to make sure all details are entered correctly. You can make changes to or correct the delivery address, billing address or the payment type and the items in your shopping basket by clicking the relevant link. You can furthermore edit all the information entered during the order process by clicking the “Back” button on your internet browser.

You will then be redirected to a page where you can select your preferred payment type. On this page customers who have a “Discount Code” may enter this in the box provided and click on the “Apply” button.  The discount applicable will then be applied in the “Order Summary” details.  Select your preferred method of payment and enter your relevant card details.  Click the button “YES, I CONFIRM MY PAYMENT” to finalise the order process.

In the case of a “Business Buyer” with an authorised “Trade Terms Account” an addition payment option will be made available, to select this payment type Click on the button “Pay on Account”.

Once your payment has been processed, you will be given confirmation with the message “Order Successful”.

We will immediately confirm the receipt of your order via email, together with a copy of your ‘Order Details’ and a copy of the “Cancellation Form”.

Your order will be processed, packed and shipped to the delivery address and you will receive notification via email that your order has been shipped for delivery.

Please read our T&C for more information.


We will save your order information and will send you a copy back to you in a receipt confirmation email. You will receive a copy of our “Cancellation Form” after contract conclusion via email.


You can correct all your input at any time during the order process by simply clicking the “Back” arrow to the left on your browser and then simply re-entering your details. You can change the number of items in your order by editing the number of items in the field “Quantity” in your shopping basket. The changes will be applied when you click the “refresh” icon. You can make changes to or correct the delivery address, billing address and the items in your shopping basket by clicking the relevant “Change” button in the relevant area of the order process. You can furthermore edit all the information entered during the order process by clicking the “Back” button on your internet browser.

You can cancel the entire order process by simply closing the browser tab.



Rev 29th September 2016